Christmas Markets of Austria: Vienna, Salzburg & the Alps

• In order to enter Austria and Germany, U.S. and Canadian citizens need a valid passport with an expiration date extending at least six months beyond the date of reentry.
• We recommend having at least one blank passport page for entry stamps.
• U.S. and Canadian passport holders must register for an ETIAS travel authorization in order to enter many European countries.
• Passport holders from over 60 visa-exempt countries (including the U.S. and Canada) will need to apply for an ETIAS travel authorization in order to visit 30 European countries. That means that even if you’ve previously traveled to any of these European countries without a visa, you’ll need to get ETIAS authorization to visit them again. If you’re traveling to multiple countries with this requirement, you only need to complete the form once. All Go Ahead travelers are responsible for obtaining their own ETIAS travel authorization before departure. For more details, please visit our Help Center.
• If you are not a U.S. or Canadian citizen, you must contact each country’s consulate for your specific entry requirements.
• You can see the most up-to-date entry requirements for the destination(s) you’ll visit on tour by going to goaheadtours.com/entry-requirements and searching the code AWC.

• Round-trip flights booked through Go Ahead Tours arrive in Vienna and depart from Munich.
• Transfers to and from the airport at the beginning and end of the tour are included for travelers who purchased their flights through Go Ahead Tours. Travelers who purchase their own flights may request airport transfers with Go Ahead Tours for an additional cost.
• When you arrive in Vienna, a Go Ahead representative will be waiting for you in the arrivals hall with a Go Ahead sign or a sign with your name(s). If you don’t see a representative immediately, please be patient and stay in the arrivals area. They may be assisting another traveler who has also just arrived and will be back shortly.

Physical Activity Level

This is a high physical activity-level tour. You can expect casual walks and plenty of time to explore throughout the course of the tour.

Tour Pacing

This is a steady-paced tour. The pace of a tour itinerary considers how often you’ll switch hotels, the amount of planned daily activities, and how you’ll get from place to place. You can expect:

• 2 full days of included activities (more if you add excursions)
• All transportation by motor coach, some by boat
• About 2 hours of bus time daily

Walking, Terrain & Physical Requirements

• Travelers should be prepared to walk 2 miles per day- this includes city streets, cobblestones, stairs, and hills.
• Cobblestone streets can become slick when wet.
• Travelers should be healthy enough to participate in all included walks without assistance.
• Please Note: Adding optional excursions may increase the total amount of walking on your tour.

Climate Considerations

• In the winter months, travelers can expect cold, crisp temperatures with highs ranging from the mid-30Fs to low-40Fs and lows dipping into the 20Fs. Snowfall is common, particularly in the Lakes District and the Alpine region of Innsbruck (on the tour extension).

Physical Activity & Tour Pace Questions

• Go Ahead Tours and the Tour Director who accompanies your group are unable to provide special mobility or luggage handling assistance to travelers on tour. The responsibility of the Tour Director is to ensure the group enjoys a smooth and informative journey, and they can’t be relied on to provide individualized assistance to any one traveler.
• This tour moves at a reasonable pace to avoid missing scheduled stops. The rest of the group cannot miss any scheduled activities because of the needs of an individual.
• Due to the pace and physical activity level of this tour, mobility aids such as wheelchairs or walkers will be difficult to use and are not recommended. Please notify Go Ahead Tours before your departure if you plan to bring these on tour with you.
• If you have mobility concerns or tour pacing questions, please visit our Help Center or send a message to our Customer Experience Team.

• This tour includes various modes of transportation, including boats and motor coaches. Some modes of transportation will have raised platforms or steps and often not provide access to ramps or lifts.
• All other included transportation on this tour is by private motor coach.

• Please note that our travelers are limited to one checked bag and one carry-on bag per person due to storage limitations on motor coaches.
• Some airlines may impose additional charges if you exceed baggage size and weight restrictions. Be advised that you’re responsible for any baggage fees incurred.
• Contact your airline(s) for the baggage size and weight restrictions on your flights.
• Make sure you label your baggage and keep valuables, medication, and documents in your carry-on bag.
• Travelers must be able to manage their luggage throughout tour; porters aren’t guaranteed at hotels and airports.

• We recommend packing warm layers, a waterproof coat, and sturdy footwear..
• We recommend packing a reusable water bottle.
• You may want to pack dressier attire if you plan to visit a high-end restaurant or attend a special performance.
• It is preferable not to visit churches or other religious sites with bare legs and shoulders (and entrance may be denied on this basis).
• We recommend packing your Insurance Card (from your primary insurance provider) in your carry on luggage.

• Go Ahead handpicks every hotel you’ll stay at, striking a balance between comfort, location, and local charm.
• Specific properties will vary based on your departure date, but are typically three-to-four-star hotels; always include private bathrooms; and usually have in-room safes for valuables. Additionally, your hotels will have Wi-Fi, but access may be limited to common areas. There may also not be elevators.
• Unfortunately, we can’t guarantee that your accommodations will have laundry services or facilities. We recommend checking directly with your hotels once they’ve been confirmed, about 30 days prior to departure.
• Some hotels on this tour are situated on narrow streets; as such, our buses can’t drop you off right out front. In these instances, you’ll have to walk your luggage to the property, no more than a few blocks.
• Please be advised that the air conditioning in European hotels and buildings is often not as strong or cool as what you might be used to in the U.S. or Canada.
• Austria operates on the European standard 220-240 volts and use Types C or F plugs with two small, round pins.
• Specific accommodations will vary based on your departure date.

• Excursions are available for purchase prior to departure, and most excursions will be available for purchase while you are on tour directly through your mobile app for an additional $10 USD.
• We recommend purchasing excursions at least 3 days prior to your tour departure. Please note some excursions have advance booking deadlines. Check your tour itinerary for more information to ensure you don’t miss the deadline to add them.
• Optional excursions may be canceled on tour due to reasons like low enrollment, weather or unexpected closures. If an excursion you signed up for is canceled by Go Ahead Tours, you will be refunded the full cost of the excursion. Please note it may take up to 60 days for your refund to be processed.
• Your Tour Director may offer their own optional excursions which can only be purchased on tour via cash (in local currency).

• At least 60 days prior to departure, check with your doctor or healthcare provider for the latest updates and entry requirements, or visit the Centers for Disease Control and Prevention website at cdc.gov.
• Most of our itineraries include headsets used during certain sightseeing tours so travelers can hear their guides or Tour Director. If you use an assisted listening device, such as a hearing aid or cochlear implant, please contact our customer experience team as we may be able to provide alternative solutions to best suit your needs. Please note that at this time not all our destinations offer headsets due to supplier limitations.
• If you have medication that you take daily, be sure you have enough for each day of the tour as well as any possible delays encountered.
• If you have dietary restrictions and/or food allergies please notify Go Ahead Tours at least 30 days prior to departure by logging in to your account and updating your traveler info. To update this information closer to your departure date, please contact our Customer Experience Team.

• This tour includes four dinners: They may be set menus, buffets, or family-style meals, depending on the location. Dinners also include one glass of beer, wine, or a soft drink, as well as water.
• Breakfast each morning is also included at the hotel and is typically buffet style with hot and cold options.
• Austria is known for its savory Wiener schnitzel and excellent wild trout, carp, and crayfish. Save room for dessert—especially the strudels of fruit and nuts and elegant chocolate cakes, such as the world-famous Sachertorte.
• At the Christmas markets, graze your way through some of Austria's most beloved seasonal treats: warm Langos (fried dough topped with sour cream and cheese), sugar-dusted Kiachl (a traditional Tyrolean pastry), roasted chestnuts, and gingerbread hearts. Wash it all down with a steaming cup of Gluhwein or a frothy mug of hot chocolate—the perfect fuel for a festive afternoon of market browsing.

• At the conclusion of your tour, it is customary to offer your Tour Director and driver a gratuity in local currency. Please keep current exchange rates in mind.
• We recommend tipping $10USD to $12USD per person per day for your Tour Director and $4USD per person per day for your driver.
• If applicable, we also recommend $2USD per local guide.
• Tips can only be paid in cash.
• If you are traveling to multiple countries with different currencies and the same Tour Director, ask them what currency they prefer for their tip.
• The cost of porterage is included in your tour price, and it is not necessary to tip baggage handlers.

• You will use the euro on tour.
• Better rates of exchange are usually available overseas, although it’s worth ordering some currency from your local bank to use when you first arrive.
• We strongly advise that you take debit/bank cards and credit cards, which can be used to withdraw cash at local banks as needed.
• You can use most debit/credit cards at ATMs on the international networks Cirrus and Plus, but make sure to check with your home bank about withdrawal fees.
• International banks and businesses primarily accept debit and credit cards that work with the EMV chip system. If you do not already have at least one debit or credit card with a chip in it, we strongly recommend requesting one from your bank prior to your tour.
• Plan ahead and bring cash to tip your tour director, local guides, and bus drivers.

• To help you feel prepared before traveling on tour, we strongly recommend downloading the EF Go Ahead Tours mobile app. It’s free and provides information about important deadlines and entry requirements, as well as your detailed itinerary, packing tips, and more. You can also connect with fellow travelers through the app’s chat feature.
• Wi-Fi is available in most hotels, though some charges may apply.
• There is no Wi-Fi on any of the motor coaches.
• Please contact your mobile service provider for information on roaming charges.

• Your Tour Director will be leading your group throughout your journey. You will have the same Tour Director throughout your tour.
• The role of the Tour Director is not only to provide information and context on the destinations you visit, but also to confirm services, coordinate inclusions, prepare each days’ activities and support travelers while on tour. As such, they must focus on the success of the group, and cannot provide individualized assistance to any one traveler.

• One of the benefits of traveling with EF Go Ahead Tours is our on tour emergency support team.
• Our extensive network of offices around the world, and our integration of ISO 31000: Risk Management Guidelines, help our dedicated 24/7 Emergency Service teams anticipate and address on-tour challenges in a flexible and iterative way.
• This team supports travelers and Tour Directors using a combination of extensive training, simulations, incident response planning, and decades of experience to help manage emergencies if they arise, ranging from personal health concerns or injuries to major world events.
• As needed, On Tour Support can facilitate additional support for travelers on tour, arrange assistance from outside specialists, and liaise with local and international authorities to help solve on-the-ground issues. In addition, the team is dedicated to supporting and facilitating communication between travelers and families in the event of an emergency while on the road or at home.

• Austria is one hour ahead of Greenwich Mean Time (GMT) and six hours ahead of Eastern Time (ET).
• When it’s noon in New York, it’s 6pm on tour.

• When you travel with Go Ahead Tours, you’ll make a positive impact on the places you visit and the people and animals you meet along the way. That’s because our three core Responsible Travel commitments—protecting the environment, supporting local communities, and promoting animal welfare—are at the heart of every tour we offer.
• Travel, when done responsibly, can have an enormous socioeconomic impact on communities. To maximize your impact, eat at locally owned restaurants and shop at small businesses. Ask your Tour Director to point out restaurants they recommend.
• Prepare for your trip: Be aware of monetary norms such as tipping and negotiating in a market; learn about the destination’s forms of etiquette; and take some time to learn a few words in the local language.
• When interacting with locals, make sure to ask people for permission before you take their picture, and approach cultural differences with empathy and an open mind.
• Go Ahead Tours encourages travelers to limit their waste while on the road, especially single-use plastics. You can cut back on generating plastic waste by packing your own toiletries, using electronic documents, and bringing a reusable water bottle and shopping bag. If you need to use plastics or paper, please recycle.