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24/7 global support

We're committed to the safety and security of our travelers. When you travel with EF Go Ahead Tours, you'll have the backing of our more than 50 years of experience and a team providing around-the-clock support.

Your safety is our top priority

We dedicate entire teams to evaluating and helping to ensure tour safety, respond quickly when unexpected events happen, and take care of you at every step.

24/7 availability

A specially-trained, dedicated expert team is just a phone call away if any urgent issue arises while you’re on tour. Reach our On-Tour Support Team at +1-617-619-1911.

Experienced leaders

Your Tour Director will be available to you and your group from the moment you arrive at your destination airport until you head home.

Peace of mind

Our global team of experts has more than 50 years of experience helping travelers like you explore the world safely and comfortably.

Last updated February 25, 2020

Current situations we're monitoring

In addition to staying connected with our local offices and partners worldwide, we actively follow the guidance of the Government of Canada’s Travel Advice and Advisories, as well as the World Health Organization. The health and safety of our travelers and staff is our top priority. We're always evaluating the safety of the destinations we visit on tour.
COVID-19 (2019 Coronavirus)

We are closely monitoring the outbreak of the COVID-19‚ and are in constant communication with our offices around the world. With the exception of tours to China through May 31, our tours are scheduled to run as planned. We’ll be in direct contact with travelers should their travel plans need to change.

Italy:

We are continuing to run our Italy tours. Travelers on any upcoming departures will hear directly from our team should there be any potential changes to their tour itineraries.

China:

The U.S. Department of State has issued a travel advisory to China. We are working with our customers who are scheduled to travel to China in the next few weeks to make changes to their itineraries. At this time‚ the U.S. Department of State and the CDC have not provided any specific timelines, as the situation is changing daily.

Given the evolving nature of the situation‚ we will continue to follow guidance from the U.S. Department of State and the CDC and will respond quickly to any announcement of new requirements. We will not be running tours to China through May 31, 2020, however, at this time we will not be making any additional changes to tours scheduled after May 31‚ 2020. We are recommending that travelers wait to see how the situation evolves before making any changes to their travel plans. We will continue to be in touch with anyone whose itinerary will be impacted.

General health information:

In the meantime, the CDC has released a list of preventative measures anyone can take to avoid contracting and spreading an illness.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

For those looking for additional resources on this topic, we recommend trusted sources, such as the Centers for Disease Control and Prevention and the World Health Organization. Please contact us with any questions.

Australian wildfires

Though some fires are still burning in the Canberra region of Australia, fires around the rest of the country have mostly died down and do not pose an ongoing threat to travelers. The US Department of State is not discouraging travel to Australia and, throughout the fires, did not raise the advisory level at any time. Tourism Australia is encouraging travel during this time to help support the country during this time of recovery.

EF has continued to monitor the safety concerns in Australia throughout this incident, communicating frequently with our local offices and agents to understand any potential impact the fires could have on our travelers’ experience.

At this time, we are not making changes to any part of our itineraries, but travelers should expect to see areas of devastation while visiting Kangaroo Island, as much of the land was impacted by the fires. The island is safe for travel and we believe visits to the area will offer interesting educational moments and opportunities to support the local communities there.

Please contact us with any questions.

A worldwide presence

With over 600 schools and offices in more than 50 countries around the world, we have local EF staff members just about everywhere you go. That means we're able to monitor and respond quickly to situations when needed.

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If you have any further questions or would like to talk to a travel expert, our team is here.

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